FAQS

WHAT IS THE RETURN POLICY?

Due to the amount of time and care that goes into creating each piece, all sales are final. Sometimes (very rarely) items arrive damaged. If this is the case, email me immediately to alleviate the issue with a replacement. 

Can't tell in the photo of that blue in the painting matches your rug or accent pillows? If you are not sure whether the colors you see in a painting on screen are exactly what you want, feel free to ask for more photos, or, you can even mail me a paint swatch or fabric cutting to see their compatibility. If this sounds like you, please fill out the contact form here.

 

HOW DO YOU SHIP ARTWORK?

At this time, each listing will inform if shipping is included in the price. Oversize artwork does not include shipping as the price to ship ranges greatly due to size, weight, and location. All larger artwork shipping will be discussed with the collector and can either be shipped in a box, tube, or crate.

Items are usually processed within  3-5 days and arrive within a week from the day they're shipped.  If you need rushed shipping, 3-day or quicker, let me know and I will apply that to your order.  

 

WILL YOU SHIP INTERNATIONALLY?

Yes! After you purchase artwork from the website I will email you to set up shipping. Before the artwork is shipped, I will send you an invoice with the actual cost of shipping for your particular artwork. International shipping usually ships via UPS or FedEx.

 

DO YOU RECOMMEND FRAMING FOR ARTWORK?

Yes. Send an email with your inquiry to studio@jenniferolwig.com and I am happy to give you my framing recommendations.

I love supporting local businesses, so I also recommend you check out framers in your area. 

 

HOW DO I INQUIRE ABOUT SELLING YOUR WORK IN MY GALLERY oR STORE?

Please contact me directly for inquiries about representation, licensing or wholesale orders. Hop on over to my Contact page and fill out the Inquiry Form.

 

HOW DO I FIND OUT WHEN YOU HAVE NEW WORK AVAILABLE?

The best way to find out when I have new work available is to follow me on Instagram and sign up for my newsletter. If you see a particular painting that you love on my Instagram feed, and cannot find it listed on my website, please use my Contact form for availability, size, and pricing information.

 

DO yOU HAVE A STUDIO OR GALLERY I CAN VISIT?

My studio is  located in my home in Saint Louis, therefore I currently offer studio visits by appointment only. 

Sign up for my newsletter to learn when and where I'll be showcasing my work.

 

DO YOU TAKE COMMISSIONS?

Yes! A large part of my work is commissions. I love creating custom work, as it's an honor to bring your vision of beauty to life. See a piece in the shop you love but it has already sold? I'm happy to do a commission creating a similar (but never exact) piece.

Fill out the form on the Contact page, and I so look forward to connecting with you.

 

DO yOU HAVE A TRADE PROGRAM?

Yes. I offer a designer/trade discount for 15% on collections or commissioned work. Email studio@jenniferolwig.com for more information.


JOIN ME IN MY LITTLE CORNER OF BEAUTY... @JENNIFEROLWIG